1. Introduction

Evergreen Ductless Solutions ("we," "us," or "our") is a residential HVAC company specializing in ductless mini-split installation, serving Whidbey Island and Skagit County communities in Washington State. We are committed to protecting the privacy and personal information of our customers and website visitors.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at evergreenductless.com, contact us by phone, email, or text message, or otherwise interact with our business. This policy applies to all information collected through our website, phone systems, text messaging services, email communications, and any related services, sales, marketing, or events.

Please read this Privacy Policy carefully. By using our website or engaging with our services, you acknowledge that you have read and understand this policy. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personally identifiable information that you voluntarily provide to us when you:

• Request a free estimate or consultation

• Fill out a contact form on our website

• Call or text our business phone number

• Send us an email

• Sign up for newsletters or promotional communications

• Leave a review or provide feedback

• Enter into a service agreement with us

This information may include:

• Full name

• Mailing address and/or service address

• Email address

• Phone number

• Property details relevant to HVAC services (square footage, home type, existing systems)

• Preferred contact method and scheduling preferences

• Payment and billing information (processed through secure third-party payment processors)

• Any other information you choose to provide

2.2 Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• Internet Protocol (IP) address

• Browser type and version

• Operating system

• Referring website addresses

• Pages viewed and time spent on pages

• Date and time of your visit

• Device identifiers

• Cookies and similar tracking technologies (see Section 7)

2.3 Information from Third Parties

We may receive information about you from third-party sources, including advertising networks and analytics providers (such as Google Ads and Google Analytics), social media platforms, review platforms (such as Google Business Profile), and lead generation services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing services: To schedule consultations, provide estimates, perform installations, and deliver HVAC services you have requested.

• Communication: To respond to your inquiries, send appointment confirmations, provide service updates, and follow up on completed work.

• Business operations: To process payments, maintain records, manage our customer relationship systems, and improve our business processes.

• Marketing and promotions: To send you information about our services, promotions, and seasonal maintenance reminders, where you have opted in to receive such communications.

• Website improvement: To analyze website usage patterns, improve our website functionality, and enhance user experience.

• Legal compliance: To comply with applicable laws, regulations, and legal processes. is a Paragraph Font